Everything You Need to Know About Reverification

What is Reverification? It’s a one-time only review of your Lifeline account to make sure you are eligible for Lifeline service.

What do I have to do to Reverify? You may be contacted by the Universal Service Administrative Company (USAC) or Assurance Wireless and asked to mail in documents to prove you are eligible for Lifeline service. If you are contacted, respond right away.

Not everyone will be contacted about Reverification.

Is Reverification the same as Annual Certification? No, Reverification is a one-time thing and Certification is something you must complete each year.

How will I know if I need to send in documents to complete Reverification? You will be notified by the Universal Service Administrative Co. (USAC) or by Assurance Wireless.

Tip: Please keep your phone charged and on so you can receive important account notices from Assurance Wireless. You MUST also use your phone at least once every 30 days to keep your FREE Lifeline service. So keep making calls, sending texts or going online (using Wi-Fi doesn’t count) from your Assurance Wireless phone. 

What should I do if I still have questions about Reverification? For more information about why you’re being asked to send in additional documents, you may contact the Universal Service Administrative Co. at LifelineSupport@USAC.gov or 1 (800) 234-9473.

Do customers in my state need to Reverify? Customers in the following states will need to undergo Reverification: Colorado, Delaware, District of Columbia, Idaho, Indiana, Kentucky, Maine, Michigan,  Mississippi, Missouri, New Hampshire, New Mexico, North Carolina, Pennsylvania, Rhode Island, Tennessee and Utah.