The Affordable Connectivity Program (successor to the Emergency Broadband Benefit plan)
Assurance Wireless Unlimited is part of the Affordable Connectivity Program, and was created to provide a discount on broadband service to help eligible households stay connected to jobs, critical healthcare services, and virtual classrooms.
What do I get with ACP?
Not every ACP offer is the same. With Assurance Wireless Unlimited, eligible new households received a FREE smartphone, plus all the following benefits every month:
- FREE Unlimited Data
- FREE Unlimited Texts
- FREE Unlimited Minutes
- FREE 10GB Mobile Hotspot Data
During congestion, heavy data users (>35GB/mo.) and customers choosing Assurance Wireless or similarly prioritized plans (e.g., T-Mobile Essentials, Metro by T-Mobile) may notice lower speeds than other customers due to data prioritization.
How do I qualify for ACP?
You can enroll in our Assurance Wireless Unlimited plan if you participate in one or more government assistance programs, such as SNAP or Medicaid. You may also qualify based on your household income. Please be prepared to provide proof of program participation or proof of income during the application process.
Are You an Assurance Wireless Customer?
If you already participate in our Lifeline Assistance program, you qualify for Assurance Wireless Unlimited. To enjoy the FREE Assurance Wireless Unlimited offer, just give your consent and sign up now.
Need help resolving an issue with the ACP?
If you have concerns about the enrollment process or the quality of the ACP service Assurance Wireless is providing, you may call our Care team at 888-321-5880. You may also file a complaint with the Federal Communications Commission’s (FCC) Consumer Complaint Center, at https://consumercomplaints.fcc.gov/hc/en-us or by calling 888-CALL-FCC (888-225-5322).
The Affordable Connectivity Program (ACP) is a government program that reduces the customer’s broadband internet access service bill. One discount per eligible household and is non-transferable across households. An eligible household may obtain ACP-supported broadband service from any participating provider of its choosing and may apply ACP benefit to any broadband service offering of the participating provider at the same terms available to households that are not eligible for ACP-supported service. ACP service provider may disconnect the household’s ACP-supported service after 90 consecutive days of non-payment; the household will be subject to the provider’s undiscounted rates and general terms and conditions if the program ends, if the consumer transfers their benefit to another provider but continues to receive service from the current provider, or upon de-enrollment from ACP. A household may file a complaint against its provider via the FCC’s Consumer Complaint Center, https://consumercomplaints.fcc.gov; visit https://acpbenefit.org for more information on ACP. Unlimited while on our network. Mobile hotspot up to 10GB 4G LTE. Capable device required. Coverage is not available everywhere. By activating your device and service, you agree to the Assurance Wireless Terms and Conditions. See full terms (including arbitration provision) and details at assurancewireless.com.