Cell Phone Program FAQs

 
California residents click here for California specific FAQs

Assurance Wireless Service
What is included with Assurance Wireless Lifeline service?
How much does Assurance Wireless cost?
Is Assurance Wireless available in my area?
How do I keep my Assurance Wireless Lifeline service active?
What should I do if I change my address?

Qualifying and Applying
How do I qualify for Assurance Wireless Lifeline service?
How do I apply for Assurance Wireless Lifeline service?
What documents do I need to submit?
Are there any restrictions?
What should I do if I no longer qualify for Assurance Wireless Lifeline service?
How do I switch from my current Lifeline provider to Assurance Wireless?

About Your Account
How do I activate my Assurance Wireless service?
How can I find my Assurance Wireless phone number?
Where can I find my Assurance Wireless Account PIN?
What do I need my Assurance Wireless Account PIN for?
What should I do if I don't remember my Assurance Wireless Account PIN?
What should I do if I forgot my voicemail password?
What should I do if I do not receive my voice minutes in a particular month?
What if I need more voice minutes each month?
How do I add money to my account?
How can I purchase additional services?
Can I automatically pay for account services with a credit card?
Can I make a payment from my phone via text?
Can I check my account balance from my phone?

Assurance Wireless Phones
What type of phone will I get?
Where can I find more information about my Assurance Wireless phone?
What should I do if my Assurance Wireless phone is lost or stolen?
What should I do if my Assurance Wireless phone breaks within the first year?
What phone, other than the FREE Assurance Wireless phone, can I use with Assurance Wireless service?

Data and International Calling & Texting
How can I add data to my account?
Can I make international calls and texts on my Assurance Wireless phone?

Annual Certification
What is Annual Certification?
How do I complete my Annual Certification for Lifeline Service from Assurance Wireless?

Special Services
Does Assurance Wireless offer any special services for customers with disabilities?
How does FREE Unlimited Calling to 211 work?

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Assurance Wireless Service

What is included with Assurance Wireless Lifeline service?

New customers receive:
  • FREE cell phone
  • FREE 350 FREE Voice Minutes Each Month
  • FREE 150 Bonus Minutes Each Month (for the first 4 months)
  • FREE Unlimited Texts Each Month
  • FREE Voicemail Account, Call Waiting and Caller ID
  • FREE 911 Access
  • FREE Unlimited Calls to 211
  • FREE Calls to Customer Care
  • Nationwide Sprint® Network Coverage
  • Keep Your Current Home or Cell Phone Number

Assurance Wireless is a federal Lifeline Assistance program brought to you by Virgin Mobile. Lifeline Assistance is a government benefit program supported by the federal Universal Service Fund for which you must qualify. The Lifeline Assistance program is available for only one wireline or wireless account per household.

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How much does Assurance Wireless Lifeline cost?

Assurance Wireless Lifeline service is free to qualified consumers. Data, international calling and international texting are available for an additional fee.

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Is Assurance Wireless available in my area?

Assurance Wireless is available in over 40 states. Visit http://www.assurancewireless.com/Public/Welcome.aspx and enter your zip code to check if service is available in your area.

To view network coverage, Assurance Wireless provides street level maps online at http://www.virginmobileusa.com/check-cell-phone-coverage. Coverage maps are also available at Virgin Mobile retail outlets.

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How do I keep my Assurance Wireless Lifeline service active?

In order to keep your Lifeline service active, you need to make a call at least once every 60 days. To avoid losing your service, we encourage you to make a call at least once every month. Adding money to your account will also count towards keeping your service active. Text and data usage do not count towards this activity requirement.

If your service is terminated because you have not kept your Lifeline service active, you can continue to use your Assurance Wireless phone at the rate of 10¢ per minute and 10¢ per text message, provided that you add at least $10 to your account every 45 days, or at least $90 every 90 days.

You may add money to your account at participating local wireless dealers or stores or by logging into your account from a computer or your phone. For complete information on how to add money to your account, click here or go to "How do I add money to my account?" in the "About Your Account" section.

Each year you must certify that you are still eligible for Lifeline service. We will remind you when it's time to certify. If you live in California, Nevada or Oregon, your state will contact you when it's time to certify.

The fastest way to certify is to call or go online:
  • Call 1-888-653-9262 from your Assurance Wireless phone and follow the prompts
  • Click here or visit assurancewireless.com and click on Annual Certification

You can also complete, sign and mail the Annual Certification form using the postage-paid envelope included with the form. Just be sure to mail it so we get it by your response date.

You can also fax the Annual Certification form to 1-855-770-6095.

You will need to certify by the response date on the form or you will lose your Assurance Wireless Lifeline service.

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What should I do if I change my address?

It's important to notify us if you’ve changed your address so we can contact you about keeping your Lifeline service active.

Please contact us within 30 days by either calling Customer Care at 1-888-321-5880 or click here and fill out the change of address form on assurancewireless.com.

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Qualifying, Applying and Switching

How do I qualify for Assurance Wireless Lifeline service?

Requirements vary from state to state but generally you may qualify for Assurance Wireless Lifeline service if you are on certain public assistance programs or based on your household income.

Qualifying programs include but are not limited to:
  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Section 8/Federal Public Housing Assistance

Please click How to Qualify to see eligibility criteria in your state.

You may qualify based on income if your Household Yearly Income falls within the range indicated next to your Household Size on the chart below. If you live in Arizona, California, Kansas, Michigan, Nevada, New Mexico, Ohio or Texas click How to Qualify and select your state to see qualifying income levels in your state.

Household Size Household Yearly Income*
1 people $0 - $16,038
2 people $0 - $21,627
3 people $0 - $27,216
4 people $0 - $32,805
5 people $0 - $38,394
6 people $0 - $43,983
7 people $0 - $49,586
8 people $0 - $55,202


If there are more than 8 people in your household, add $5,616 for each additional person.

*Yearly Income based on 135% of 2016 Federal Poverty Guidelines.

A household is defined as any individual or group of individuals who live together at the same address and share income and expenses. Household income includes all income received by everyone in your household, whether taxable or non-taxable, including, but not limited to: wages, salaries, interest, dividends, spousal support and child support, grants, gifts, allowances, stipends, public-assistance payments, social security and pensions, rental income, income from self-employment and cash payments from other sources, and all employment-related, non-cash income.

Enrollment in this government benefit program is available to individuals who meet federal or state-specific eligibility criteria. You must provide proof of program participation or proof of income with your Assurance Wireless application. Please remember to send copies of your proof of eligibility (not originals) since they will NOT be returned.

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How do I apply for Assurance Wireless Lifeline service?

You can:
  1. Apply online here
  2. Print an application here to mail or fax in
  3. Call Customer Care at 1-888-898-4888
  4. Speak to a representative in your neighborhood. The representative will help you apply. Along with proof of eligibility, you will be required to provide proof of address and identity to qualify for a free Assurance Wireless phone. Once the representative receives confirmation that you are approved for Lifeline service, you will be provided with a free phone. The representative will help you activate it.

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What documents do I need to submit?

If you are applying based on Program Participation and live in FL, GA, MD, MI, NC, NJ, NV, NY, OR, TX and WI you do not need to submit documents if you are applying based on participation in the following programs:

State                                 Qualifying Programs that DO NOT Require Documentation
Florida Medicaid (Medicare is not acceptable)
Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Temporary Cash Assistance (TCA/TANF)
   
Georgia Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Medicaid (Medicare is not acceptable)
   
Maryland Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Public Assistance to Adults (PAA)
Electric Universal Service Program (EUSP)
Maryland Energy Assistance Program (MEAP)
Medicaid (Medicare is not acceptable)
Temporary Assistance for Needy Families (TANF)
   
Michigan Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Temporary Assistance for Needy Families (TANF)
   
Nevada Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Medicaid (Medicare is not acceptable)
Temporary Assistance for Needy Families (TANF)
State Qualifying Programs
   
New Jersey Medicaid (Medicare is not acceptable)
Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
General Assistance (GA)
Supplemental Security Income (SSI) (Not the same as Social Security Benefits)
Assistance to Needy Families / Work First NJ (TANF/WFNJ)
Lifeline Utility Credit/Tenants Lifeline Assistance
Home Energy Assistance Program HEAP - (NJ)
Pharmaceutical Assistance to the Aged & Disabled (PAAD)
Low-Income Home Energy Assistance Program LIHEAP (Federal)
   
New York Medicaid (Medicare is not acceptable)
Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Supplemental Security Income (SSI) (Not the same as Social Security Benefits)
Temporary Assistance for Needy Families (TANF)
Low-Income Home Energy Assistance Program (LIHEAP)
   
North Carolina Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Temporary Assistance for Needy Families (TANF)
   
Oregon Medicaid (Medicare is not acceptable)
Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Supplemental Security Income (SSI) (Not the same as Social Security Benefits)
Temporary Assistance for Needy Families (TANF)
   
Texas Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Medicaid (Medicare is not acceptable)
Health Benefit Coverage Under Child Health Plan (CHIP)
Temporary Assistance for Needy Families (TANF)
   
Wisconsin Medicaid (Medicare is not acceptable)
Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Supplemental Security Income (SSI) (Not the same as Social Security Benefits)
Low-Income Home Energy Assistance Program (LIHEAP)
Temporary Assistance for Needy Families (TANF)


For all other states (and if you live in one of the states listed above but are applying based on participation in a program not listed), you'll need to submit a copy of ONE of these documents:
  • Your benefit ID card or other program participation document
  • An eligibility letter from an authorized agency
  • A benefits statement (current or prior year)


If you are applying based on Income you'll need:

A copy of ONE of these documents:
  • Prior years' State or Federal income tax return
  • Current income statement from employer
  • Federal notice letter of participation in General Assistance
  • Divorce decree or child support document containing income

OR

A copy of three consecutive months of ONE of these statements (from the previous 12 months):
  • Current paycheck stub
  • Social Security benefits statement
  • Veterans Administration benefits statement
  • Retirement/Pension benefits statement
  • Unemployment or Workers' Compensation benefits statement

We protect your privacy. Your personal information will be shared only with Universal Service Administrative Company® (USAC) and with state agencies for purposes of establishing and confirming eligibility. All information collected electronically is encrypted using Secure Socket Layer (SSL) technology.

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Are there any restrictions?
  • Assurance Wireless is only available to individuals who participate in a qualifying government program or are income eligible.
  • Only one wireless or wireline Lifeline account is allowed per household and service is non-transferable. If you have Lifeline service with another provider and switch to Assurance Wireless you will lose your discount on your previous Lifeline service. It will be applied to Assurance Wireless.
  • Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses are also eligible. A household is defined as any individual or group of individuals who live together at the same address and share income and expenses. If someone else currently receives a discount at your address, Assurance Wireless will send you a Lifeline Household Worksheet for you to complete to provide proof of eligibility (to determine if there is more than one household living at your address).
  • If you apply through a representative in your neighborhood and the database indicates there is already Lifeline service at your address, the representative will assist you in filling out the Lifeline Household Worksheet.
  • The address you provide for your phone service must be your place of residence, whether permanent or temporary.

Assurance Wireless participation is subject to Terms and Conditions.

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What should I do if I no longer qualify for Assurance Wireless Lifeline service?

Inform us immediately upon learning that you no longer qualify for Lifeline service from Assurance Wireless and we will discontinue your Assurance Wireless Lifeline service. You may continue to use your Assurance Wireless phone and account at the low non-Lifeline rate of 10¢ per minute and 10¢ per text message, as long as you add at least $10 every 45 days or at least $20 every 90 days. Or, if you would like, at that time we would be happy to switch you to a Virgin Mobile plan that works for you. Back to Top

How do I switch from my current Lifeline provider to Assurance Wireless?

It's easy to switch:
Have Lifeline for at least 60 days? Fill out an Assurance Wireless application. If approved, you will be switched automatically.

Have Lifeline for less than 60 days? If you have had Lifeline for less than 60 days with your current carrier, you'll need to de-enroll from your current carrier before applying to Assurance Wireless.

Live in Oregon? If you are receiving Lifeline with another provider and would like to switch to Assurance Wireless, contact the Oregon Public Utility Commission at 1-800-848-4442 before completing an Assurance Wireless Application. Your free cell phone will be shipped once your application has been approved by the Oregon Public Utility Commission.

Once your Lifeline discount is transferred to Assurance Wireless, you will no longer receive a Lifeline discount from your current carrier since you can only get one Lifeline discount per household. By applying to Assurance Wireless service, you are consenting to this Lifeline benefit transfer.

If you are approved, you can even keep your current phone number. Here’s how:

Once you receive your Assurance Wireless phone, you can contact Customer Care at 1-888-321-5880 and a representative will help you keep your current number. Just call from a different phone and have your account number and password from your previous carrier handy.

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About Your Account

How do I activate my Assurance Wireless service?

Customers who receive their phone in the mail need to follow these steps to activate service:
  1. Press and hold the Power Button to turn on your phone.
    Allow hands-free activation to connect the phone to our network and then allow the phone to check for any updates. The phone will power off.
  2. After the phone turns back on, dial 611 and follow the recorded directions.
  3. When prompted, enter your Assurance Wireless Account PIN – it can be found at the top of your Assurance Wireless approval letter.

Customers who sign up with a representative will receive help with the activation process.

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How can I find my Assurance Wireless phone number?

Select your phone below and follow the instructions:

ALCATEL ONETOUCH® Cinch™:
Press Right Contacts Key to select Contacts on-screen
Press Right Option Key to select Options on-screen
Press 2: Settings to show additional choices on-screen
Press 3: My Name Card to see My Assurance Wireless phone number

Kyocera Contact:
Press Left button
Select 6: Phone Info
Select 1: My Phone #

Jax S1360:
Press Right Contacts Key to select Contacts on-screen
Press Right Option Key to select Options on-screen
Press 1: My Number to see My Assurance Wireless phone number

Jax S1310:
Press Right Option Key to select Contacts on-screen
Press Right Option Key again to select Options on-screen
Press the OK key to select and see My Number

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Where can I find my Assurance Wireless Account PIN?

Your Account PIN is the 6-digit number you created during the Assurance Wireless application process.

Customers who receive their phone in the mail will find the Assurance Wireless Account PIN at the top of their Assurance Wireless Welcome Letter. Customers who sign up with a representative will receive a business card with their Account PIN written on it.

Be sure you don't forget Account PIN and never share it with anyone – it's the key to your account.

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What do I need my Assurance Wireless Account PIN for?
Your Account PIN is very important. You'll need it to activate your Assurance Wireless phone, add money to your account, check your account history or add more minutes or additional services such as Monthly Data packs or international calling at great rates.

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What should I do if I don't remember my Assurance Wireless Account PIN?

If you don't remember your Account PIN:
  • Click here or go to assurancewireless.com and click on Account Login.
  • Click on Forgot Password?
  • Enter your Secret Answer. Your Secret Answer is the response to the question you answered when you first applied for Assurance Wireless. For example: "What is your favorite city?” To keep your service working, you will need to remember both your Account PIN and Secret Answer. Please write them down for safekeeping.

If you cannot go online, you can call Customer Care at 1-888-321-5880 and a representative will assist you. Once you validate your identity and provide your Secret Answer, your Account PIN will be sent via text to your phone.

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What should I do if I forgot my voicemail password?

If you forgot your voicemail password please call Customer Care at 1-888-321-5880 for assistance.

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What should I do if I do not receive my voice minutes in a particular month?

Please call 1-888-321-5880 and a Customer Care representative will be happy to help you.

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What if I need more voice minutes each month?

If you need more minutes, you may choose from any of our low-cost plans or buy additional voice minutes for 10¢ each.

Our low-cost plans:
  • $5 Talk & Unlimited Text- Add $5 each month to get 250 more minutes
  • $30 Unlimited Talk, Text, & Web- Add $30 each month to also get unlimited minutes and unlimited data.

You will receive 350 FREE voice minutes and Unlimited FREE texts each month for as long as you are eligible for Lifeline service.

Plans are tied to the date you receive new minutes and texts each month. You will lose any unused minutes on this date. Keep this in mind if you decide to buy a plan close to the end of your month.

Fast Facts:
  • You must have money in your account to purchase additional voice minutes for 10¢ each.
  • You can add money to your account at participating local wireless dealers or stores or by logging into your account from a computer or your phone.
  • For information on how to add money to your account, click here or follow the instructions below for "How do I add money to my account?"
  • You can also purchase a low-cost plan using your account balance or you can sign-up for auto payment with a credit or debit card if you wish to automatically pay for services each month. You can register your credit or debit card in My Account or by calling Customer Care at1-888-321-5880.

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How do I add money to my account?

You can add money at participating local wireless dealers or stores or by logging into your account from a computer or your phone. You can also sign up for Auto Payment to automatically pay for services each month. Here’s how:

Visit participating local wireless dealers or your local Best Buy, Radio Shack, Target, Walgreens or Walmart to purchase a Virgin Mobile Top-Up card or speak to a sales clerk about adding money to your account.

To find a local wireless dealer/retail location:
  • Click here or go to virginmobileusa.com
  • Click "Find a Store"
  • Check "Top-Up Cards"
  • Enter your zip code to find the stores near you

A minimum Top-Up of $10 may be required.

To add money to your account:

From the web:
Click here or sign into My Account from: https://origin-www2-ls.virginmobileusa.com/myaccount/home.do
Click on the Top-Up Now button next to your plan date
Add funds via Top-Up Card or credit or debit card
*It may take up to 15 minutes to reflect the changes on your account

From your phone:

From the ALCATEL ONETOUCH® Cinch™, Kyocera Contact, or Jax S1360:
Press the Up key on the phone
Select 1: Top-Up
Enter Top-Up Card OR scroll down and press 1 for credit or debit card OR press 2 for PayPal
You will need to enter your 6-10 digit account pin for verification

From the Jax S1310:
Press the Up key on the phone
Select Top-Up, then the OK key
You will need to enter your 6-10 digit account PIN for verification

To Sign-up for Auto Payment:

You can sign-up for Auto Payment with a credit or debit card if you wish to automatically pay for services each month. You can register your credit or debit card online in My Account or by calling Customer Care at 1-888-321-5880. Back to Top

How can I purchase additional services?

You must first add money to your account to purchase additional services such as ringtones, games, apps, graphics and more. For specific information on how to add money to your account, click here or follow the instructions for "How do I add money to my account?” in the "About Your Account” section.

Once money has been added to your account, there are several ways to purchase additional services:
  • Click here or go to assurancewireless.com and click on the Account Login tab
  • Go to My Account on your phone
  • Text HELP to 7225 for a list of helpful commands (text AYUDA for Spanish)
  • Dial 611 from your Assurance Wireless phone or call 1-888-321-5880 and select Option 3: Additional Services

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Can I automatically pay for account services with a credit card?

Yes. You can setup auto payments with a credit or debit card if you wish to automatically pay for services each month. You can register your credit or debit card in My Account or by calling Customer Care at 1-888-321-5880.

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Can I make a payment from my phone via text?

Assurance Wireless Text Based eCare is a secure system that lets you access your account balance and make payments via text.

For English, text HELP to 7225 for a list of commands.
(For Spanish, text AYUDA to 8225.)

To learn more,click here.

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Can I check my account balance from my phone?

Select your phone below and follow the instructions:

Press the Up key on the phone
Select 2: Balance & Usage
View your balance of minutes and text messages

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Assurance Wireless Phones

What type of phone will I get?

Customers will get a basic feature phone. Customers who sign up with a representative in their neighborhood will receive the phone from the representative who will help them activate it. All other customers will receive their phone via mail.

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Where can I find more information about my Assurance Wireless phone?

To find more information about your Assurance Wireless phone, click here.

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What should I do if my Assurance Wireless phone is lost or stolen?

Call 1-888-321-5880 right away so no one else may use your remaining account balance. We will provide one free replacement phone during a 12-month period if we provided the phone to you originally. You may be required to pay for any additional replacement phones within a 12-month period.

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What should I do if my Assurance Wireless phone breaks within the first year?

Your Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a similar replacement phone.The replacement model may not be the exact model of the original device.

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What phone, other than the FREE Assurance Wireless phone, can I use with Assurance Wireless service?

The ALCATEL ONETOUCH Speakeasy™ is available through Virgin Mobile and can be used with your Assurance Wireless service. For more information about this phone visit: https://www.virginmobileusa.com/#!/shop/phones/@Flip/

Virgin Mobile and PayLo phones EXCEPT the Party Animal, Super Model, LG Rumor2, LG Flare, Kyocera Loft 2300, Blackberry®, iPhone and Android™ models may be used with an Assurance Wireless account. For the best customer experience we encourage you to use the phone sent to you by Assurance Wireless.

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Data + International Calling & Texting

How can I add data to my account?

You must first add money to your account. For specific information on how to add money to your account, click here or follow the instructions for "How do I add money to my account?” in the "About Your Account” section.

Once money has been added to your account, there here are several ways to purchase a Monthly Data Pack:
  • Click here or visit assurancewireless.com and click on the Account Login tab
  • Go to My Account on your phone
  • Text HELP to 7225 for a list of helpful commands (text AYUDA for Spanish)
  • Dial 611 from your Assurance Wireless phone or call 1-888-321-5880 and select "Change Your Plans"

You can also sign-up for Auto Payment with a credit or debit card if you wish to automatically pay for services each month. You can register your credit or debit card in My Account or by calling Customer Care at 1-888-321-5880.

Monthly Data Packs are available at a great value:
  • $2 for 100MB data
  • $5 for 500MB data
  • $10 1GB data

Data used on a Wi-Fi network, will not deplete your monthly data allowance. Public Wi-Fi can often be found at a public library or café.

Valid for 30 calendar days from date of purchase.

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Can I make international calls and texts on my Assurance Wireless phone?

Yes, you can make international calls and send international texts once you have money in your account. You will pay the standard per-minute and per-message rates. To see the latest international rates, click here.

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Annual Certification

What is Annual Certification?

In order to continue receiving your Lifeline service from Assurance Wireless, at least once a year you must certify that you still qualify for federal Lifeline Assistance. You may qualify based on participation in certain public assistance programs such as Medicaid, Food Stamps/SNAP, and Supplemental Security Income (SSI). You may also continue to qualify if your total household income meets guidelines for your state.

Click here then select your state to see the program/income guidelines for your state.

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How do I complete my Annual Certification for Lifeline Service from Assurance Wireless?

Each year you must certify that you are still eligible for Lifeline service. We will remind you when it's time to certify. If you live in California, Nevada or Oregon, your state will contact you when it's time to certify.

The fastest way to certify is to call or go online:
  • Call 1-888-653-9262 from your Assurance Wireless phone and follow the prompts
  • Click here or visit assurancewireless.com and click on Annual Certification

You can also complete, sign and mail the Annual Certification form using the postage-paid envelope included with the form. Just be sure to mail it so we get it by your response date.

You can also fax the Annual Certification form to 1-855-770-6095.

You will need to certify by the response date on the form or you will lose your Assurance Wireless Lifeline service.

Note: Customers who live in California, Nevada or Oregon will be reminded by their state when it's time to certify.

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Special Services

Does Assurance Wireless offer any special services for customers with disabilities?

Yes. Assurance Wireless offers Directory Assistance calls on a complimentary basis to blind, visually impaired and other customers with qualifying disabilities. To apply for this program, please contact Sprint Support for Customers with Disabilities at 1-855-885-7568. An application form will be sent to you. Please have a qualified medical professional complete the application form and return to fax number 1-877-877-3291 or mail via US Mail to:

Assurance Wireless Support for Customers with Disabilities
MOINDA0101
P.O. Box 29230
Shawnee Mission, KS 66201

Please allow three (3) business days to process the request AFTER Assurance Wireless receives the request.

How does FREE Unlimited Calling to 211 work?

Customers can call 211 for free from their Assurance Wireless phone without using their minutes.

211 provides assistance in finding emergency housing, childcare, health services and meals.

Trademarks:
© 2016 Sprint Nextel. Kyocera and the Kyocera logo are registered trademarks of Kyocera Corporation. ALCATEL ONETOUCH® Cinch™ is a registered trademark of Alcatel-Lucent used under license by TCL Communication and Atlinks.

Android, Google, the Google logo and Google Play are trademarks of Google Inc.

Research In Motion, the RIM logo, BlackBerry, the BlackBerry logo and SureType are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries - these and other marks of Research In Motion Limited are used with permission.

iPhone® & © Apple Inc. All rights reserved.
 
 
   
Assurance Wireless is brought to you by Virgin Mobile USA and is a Lifeline Assistance program supported by the federal Universal Service Fund. Service within nationwide coverage area reaching more than 295 million people. Assurance Wireless is not available in all states/areas. Offer limited to eligible customers (varies by state) residing in selected geographic areas and is non-transferable. Visit virginmobileusa.com for a detailed map and to check if service is available in your area. Coverage not available everywhere. Other restrictions apply. Android is a trademark of Google Inc.

Assurance Wireless provides support primarily in English and reserves the right to provide English documents.   Spanish documents are provided for convenience only.
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