Assurance Wireless | Cell Phone Service

What is Assurance Wireless?
Is Assurance Wireless service nationwide?
In what states is Assurance Wireless offered?
How would I qualify for Assurance Wireless?
How can I apply for Assurance Wireless?
How much does Assurance Wireless cost?
Can I add money to my account each month for additional services?
Do the 200 FREE minutes each month include text messaging?
How long can I have Assurance Wireless?
When will I receive my minutes each month?
What should I do if I do not receive my 200 minutes in a particular month?
How can I find more information about my Assurance Wireless phone?
How do I program my Assurance Wireless phone?
What should I do if I lose my Assurance Wireless phone?
What should I do if my Assurance Wireless phone breaks within the first year?
Do any restrictions apply?

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What is Assurance Wireless?
Assurance Wireless offers a FREE wireless phone and 200 minutes of nationwide wireless voice service to eligible customers each month. There are no bills, long-term contracts, activation fees, recurring fees, or surcharges for Assurance Wireless customers.

Assurance Wireless is brought to you by Virgin Mobile USA and is a Lifeline Assistance program supported by the Universal Service Fund. Lifeline Assistance is only available on one phone line per household. Assurance Wireless is available in limited geographic areas and is subject to the Assurance Wireless Terms of Service.

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Is Assurance Wireless service nationwide?
Yes. Service within our nationwide coverage area reaches more than 275 million people. But Assurance Wireless is not available in all areas. Visit virginmobileusa.com for a detailed map and to check if service is available in your area.

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In what states is Assurance Wireless offered?
Assurance Wireless is currently available in Florida, Louisiana, Maryland, Michigan, New Jersey, New York, North Carolina, Tennessee, Texas, and Virginia. If you do not live in one of these states, please check back with us in the future. We will continue to expand to additional states over time.

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How would I qualify for Assurance Wireless?
Although eligibility varies by state, you may qualify for Assurance Wireless if you participate in Medicaid or Food Stamps/SNAP. You may also qualify if you participate in other government programs or if your total household income meets government guidelines in your state. Click How To Qualify to see eligibility criteria for your state.

Click on the Check Availability tab to see if Assurance Wireless is offered in your area.

Depending on the state in which you live, you may be asked to provide proof of government program participation.

If you are applying based on income eligibility, you will need to provide a copy of last year’s State or Federal income tax return or three consecutive months’ worth of your most current pay stubs, Social Security benefits statement, Veterans Administration benefits statement, Retirement/Pension benefits statement, divorce decree or child support document, or Unemployment/Workers Compensation benefits statement.

Please remember to send copies of these documents (not originals) since they will NOT be returned.

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How can I apply for Assurance Wireless?
Call us at 1-888-898-4888 and an advisor will be happy to assist you in the application process.

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How much does Assurance Wireless cost?
Assurance Wireless is FREE to eligible customers. Assurance Wireless offers a FREE phone and 200 minutes of wireless voice service to eligible customers each month. There are no bills, long-term contracts, activation fees, recurring fees, or surcharges for Assurance Wireless customers.

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Can I add money to my account each month for additional services?
Yes. You may add money to your account with a credit/debit card, PayPal, or a Virgin Mobile Top-Up card to take advantage of the following service offerings:

Pricing for domestic calls and messaging only. All domestic text prices are to send and receive.

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Do the 200 FREE minutes each month include text messaging?
The 200 FREE minutes each month are for local and domestic long-distance voice calling. Text messages are available for purchase at 10¢ per message (domestic) and through Messaging Packs.

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How long can I have Assurance Wireless?
When you sign your Assurance Wireless application you are confirming that you qualify for Assurance Wireless service based on government program participation or income eligibility.

We will contact you annually for verification that you still qualify for Assurance Wireless. If during this process you do not respond by the response date or we learn that you no longer qualify, we will discontinue your Assurance Wireless service.

Remember to inform us immediately upon learning that you no longer qualify for Assurance Wireless, and we will discontinue your Assurance Wireless service. If you would like, at that time we would be happy to switch you to a Virgin Mobile plan that works for you.

If you live in Texas, be sure to make at least one call every 90 days to continue receiving your free minutes each month.

If you live in Florida, be sure to make at least one call every 60 days to continue receiving your free minutes each month.

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When will I receive my minutes each month?
Upon application approval and receipt of your Assurance Wireless phone, you will need to visit www.assurancewireless.com or call 1-888-321-5880 to activate on Assurance Wireless. Upon successful activation, you will receive your first 200 minutes. You will continue to receive 200 minutes every 30 days, until you no longer qualify for the program.

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What should I do if I do not receive 200 minutes in a particular month?
Please call 1-888-321-5880. An advisor will be happy to assist you in determining the problem.

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How can I find more information about my Assurance Wireless phone?
To find more information about your Assurance Wireless phone visit http://www.virginmobileusa.com/resources/phones/prepaid/manual/kyocera-aw-jax.pdf (JAX User Manual) or http://www.virginmobileusa.com/resources/phones/prepaid/manual/kyocera-marbl.pdf (Marbl User Manual).

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How do I program my Assurance Wireless phone?
Before you start using your Assurance Wireless phone, you will need to perform a few simple steps to set it up on the network:

	1.	Turn your phone on by pressing and holding the red power button (or End key). You should see a screen that says “Hi! To get started, press Activate now”. Select ‘Activate’ by pressing the right option key. (The right option key is the key with a thick white line under the word ‘Activate’ on the right side of the screen.)
	2.	The next screen will say “Hold on while we connect to the network…”
	3.	Once your phone connects to the network, the screen will say: “Welcome to Assurance Wireless – Please enter your 10-digit Account PIN to continue”. Click the left option key to enter your Account PIN. Once you’ve entered your 10-digit Account PIN, press the left option key to select ‘Done’. Then press the ‘Down’ arrow to scroll down and select the word ‘Submit’ on the screen (the ‘Down’ arrow is the bottom part of the circular button in the middle of the phone.) Once you’ve selected ‘Submit’, press the left option key to continue. You can find your Account PIN at the top of your Assurance Wireless approval letter which you received in the mail.
	4.	Once you enter the correct Account PIN, the screen will say “Activating your phone now…this should only take a second or two.”
	5.	You will see a confirmation screen which will display your new Assurance Wireless phone number. Write the number down so you don’t forget it. The phone will need to restart to complete activation. Hit ‘Select’ by pressing the left option key to restart the phone.
	6.	Once the phone restarts, you will see a message letting you know that you can start using your new phone!

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What should I do if I lose my Assurance Wireless phone?
Don't panic. Take another look around and try to find your phone.

If you still can't locate it, let us know right away and we'll suspend service to the phone. That way, once your service is suspended, no one can use your remaining balance. We can help you to get a replacement phone. We usually can have it to you in just a few days, and we'll transfer any remaining balance in your account to your replacement phone.

Call us at 1-888-321-5880 to suspend your account.

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What should I do if my Assurance Wireless phone breaks within the first year?
Your Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a replacement mobile phone.

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Do any restrictions apply?
Yes, only a few restrictions apply:

	_	Assurance Wireless is only available to individuals who participate in a qualifying government program or are income eligible
	_	Only one wireless or landline Lifeline account is allowed per household
	_	The address you provide for your phone service must be your place of residence
	_	Your phone service must be in the name of the qualified customer
	_	Assurance Wireless participation is subject to the Assurance Wireless Terms of Service found on www.assurancewireless.com