Free Government Phone Program

Phone Information and Return Policy: Assurance Wireless phones are provided free of charge to eligible customers by our phone vendors, American Network Solutions or Enidus USA, or can be purchased at a low cost. Phone models are either new or refurbished based on availability or available rate plans. Devices may vary depending on inventory. For more information on devices, warranties, and vendor policies, such as device return policies, please contact us and we will connect you with the provider of your device. Local phone numbers may not be available in certain markets. You can request to change your mobile phone number up to three times each year.

Assurance Wireless Lifeline offer is available to eligible customers, residing in selected areas, who are approved for Lifeline service, a government assistance program. One Lifeline discounted service (landline or wireless) available per household & is non-transferable. A household is defined as any individual or group of individuals who live together at the same address & share income & expenses. Consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program. General terms: Customers can use Assurance Wireless service on pay-as-you-go plan after termination of Lifeline service. When account is switched to pay-as-you-go plan & inactive for 60 days, on day 61, account will be closed & any unused service balance & telephone number will be lost. Add'l. Services: Voice 10¢/min. or 250 mins. w/ $5 add-on; add'l. data requires add-on purchase. Accessing voicemail draws from plan or add'l. mins. Int'l. plans require add-on purchase. Plan: Unused data & mins. do not roll over. Unlimited while on our network. Mobile hotspot up to LTE speeds up to data allotment. Capable device required. Video streams at up to 2.5 MBps (SD). Optimization may affect speeds of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Smartphone usage is prioritized over Mobile Hotspot usage, which may result in higher speeds for data used on smartphone. Unlimited talk & text features for direct communications between 2 people. State & local sales taxes & fees may apply. Minimum Top-Up of $5 may be required. No cash redemption value. Non-refundable. Add-on services sold separately. Phone models may vary; shipping charges may apply. Phones issued to eligible customers by 3rd party vendor after application approval. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users. See https://www.assurancewireless.com/legal/net-neutrality for details. Offers not avail. in all states/areas & may vary by state. Coverage not avail. everywhere. Assurance Wireless reserves the right to change or cancel offers at any time. By activating your device and service, you agree to the Assurance Wireless Terms and Conditions. See terms (including arbitration provision) and details at assurancewireless.com.

Assurance Wireless is a provider of California LifeLine, a government assistance program. Offer available for eligible CA customers only & is non-transferable. Discounts provided by the California & federal Lifeline programs are limited to one per household (landline or wireless). A household is defined as any individual or group of individuals who live together at the same address & share income & expenses. Consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program. Unlike a traditional wireline phone, a wireless handset may be removed from the home. By removing a wireless cell phone from a residence that does not have other phone services, residents may not have a way to make 911 calls during an emergency. Also, wireless service may experience interruptions due to weather conditions, terrain or gaps in service coverage. General terms: Customers can use Assurance Wireless service on pay-as-you-go plan after termination of Lifeline service. When account is switched to pay-as-you-go plan & inactive for 60 days, on day 61, account will be closed & any unused service balance & telephone number will be lost. Add'l. Services: Voice 10¢/min. or 250 mins. w/ $5 add-on; add'l. data requires add-on purchase. Accessing voicemail draws from plan or add'l. mins. Int'l. plans require add-on purchase. Plan: Unused data does not roll over. Unlimited while on our network. Mobile hotspot up to LTE speeds up to data allotment. Capable device required. Video streams at up to 2.5 MBps (SD). Optimization may affect speeds of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Smartphone usage is prioritized over Mobile Hotspot usage, which may result in higher speeds for data used on smartphone. Unlimited talk & text features for direct communications between 2 people. State & local sales taxes & fees may apply. Minimum Top-Up of $5 may be required. No cash redemption value. Non-refundable. Add-on services sold separately. Phone models may vary; shipping charges may apply. Phones issued to eligible customers by 3rd party vendor after application approval. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users. See https://www.assurancewireless.com/legal/net-neutrality for details. Offers not avail. in all states/areas & may vary by state. Coverage not avail. everywhere. Assurance Wireless reserves the right to change or cancel offers at any time. By activating your device and service, you agree to the Assurance Wireless Terms and Conditions. See terms (including arbitration provision) and details at assurancewireless.com.

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